At Lucy & Phil, we aim to deliver every order quickly and reliably. All orders are processed within 24 hours in the UK, and standard delivery typically arrives within 2–5 working days depending on your location. Shipping fees are calculated at checkout based on the weight and destination of your order, with all costs clearly shown before you pay. Once your order is dispatched, you’ll receive a tracking link via email or SMS so you can follow your parcel in real time. Express or next-day delivery is available on selected items and will appear as an option at checkout. If you miss a delivery, our courier will leave instructions for rearranging delivery or collecting your parcel. Should your order be delayed or if anything seems wrong, simply contact our support team and we’ll resolve it as quickly as possible.

At Lucy & Phil, we make shipping and returns simple and worry-free. All orders are processed within 1–2 working days, with standard delivery arriving within 2–5 working days depending on your location. Shipping fees are automatically calculated at checkout and clearly displayed before you pay. Once your order is dispatched, you’ll receive a tracking link so you can monitor its journey. If you’re not completely satisfied with your purchase, you can return it within our returns window as long as the item is unused, undamaged, and in its original packaging. To start a return, just contact our support team with your order number and we’ll guide you through the process. Refunds are issued once the item is received and inspected, usually within 3–7 working days. If your order arrives damaged or incorrect, let us know and we’ll fix it immediately.